Salvador Diaz Posted February 13, 2020 Report Share Posted February 13, 2020 (edited) Three month ago we purchased a license of Nitro Productivity Suite from your company, and just this monday appears a message that says it is a trial versión, but I purchase a perpetual versión. I need soon support, please contact by email: isaias_trigueros@simco-corp.com Quote https://licenses.gonitro.com/prd/portal Edited February 13, 2020 by Salvador Diaz Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted February 14, 2020 Official Nitronaut Report Share Posted February 14, 2020 Hello @Salvador Diaz, Thank you for reaching out to us through our Community Forums! Since I am unable to pull-up your account, could you please provide the serial number of your Nitro Pro? To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'. This matters because our business installers are different from the online ones. Thanks and I am looking forward to hearing back from you. Link to comment Share on other sites More sharing options...
Salvador Diaz Posted February 14, 2020 Author Report Share Posted February 14, 2020 (edited) Hi again. I send you a private message, but I forget bring you the serial number: 5049w-xxxxxx-yyyyyy Edited February 14, 2020 by AllainU Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted February 14, 2020 Official Nitronaut Report Share Posted February 14, 2020 (edited) Hello @Salvador Diaz, Thank you for the private message. I am pleased to inform you that we have release Nitro Pro 13.8.2.140 that addresses this reverting to 'Expired Trial' issue so kindly update using below direct installers for the most updated build: x32 http://install.nitropdf.com/professional_1391155/en/retail/nitro_pro13_ba_x86.msi x64 http://install.nitropdf.com/professional_1391155/en/retail/nitro_pro13_ba_x64.msi If you are not sure which to pick, this will help: https://kb.gonitro.com/knowledgebase#/search/64/000003790 After installation, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activate by entering your serial number. Should the program reverted to 'Trial' or 'Expired Trial' again, please do not hesitate to reach-out again by replying to this thread. Thank you for choosing Nitro and I hope this helps! Edited February 14, 2020 by AllainU Link to comment Share on other sites More sharing options...
Salvador Diaz Posted February 18, 2020 Author Report Share Posted February 18, 2020 Hello Allain. I have a question: should I uninstall the Nitro? i don¨t lose the license? Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted February 18, 2020 Official Nitronaut Report Share Posted February 18, 2020 Hello @Salvador Diaz, Updating on top of the old version should be fine and you will not lose the license. Thank you for choosing Nitro and I hope this helps! Link to comment Share on other sites More sharing options...
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