Licence unable to activate

[sophie.motos@flexstonepart 0]

Hello,

 

One of our licence can't be activated. We have tried to use the Activation Portal (https://licenses.gonitro.com/prd/portal), but as the license hasen't been installed yet, we can't desactivate and reinstall as requested ("Please select devices to desactivate"). 

 

Any idea of how we can sort this ?

 

Thanks in advance.

Sophie

 

[Leslie V. 0]

Hello @sophie.motos@flexstonepart

Please send the serial number to me so I can check.

Thanks!