My Nitro Pro went back to trial mode and I cannot activate it again HELP!

[Flor 0]

My Nitro Pro purchased last December went back to trial mode. When I enter the serial number received by email on the site https://licenses.gonitro.com/prd/portal I just get a pop up saying to please enter a valid Serial Number. I dont know what else to do. Can someone help?

[AllainU 0]

Hello @Flor,

Thank you for reaching out to us through our Community Forums!

Kindly note that our Activation Portal as of the moment can only accept serial numbers with format 23460x-xxxxxx-xxxxxx where 'x' are random numbers.

With the release of Nitro Pro 13, it is now using a different format (5049xxxxxxxxxxxxxx) and will soon be integrated into the same portal in the next coming months. As much as we would like to provide an ETA, it is not yet available.

 

I am pleased to inform you that we have release Nitro Pro 13.8.2.140 that addresses this reverting to 'Expired Trial' issue so kindly update using below direct installers for the most updated build:

For English:
x32  http://install.nitropdf.com/professional_1391155/es/retail/nitro_pro13_ba_x86.msi   
x64  http://install.nitropdf.com/professional_1391155/es/retail/nitro_pro13_ba_x64.msi 

For Spanish:
x32  http://install.nitropdf.com/professional_1391155/es/retail/nitro_pro13_ba_x86.msi 
x64  http://install.nitropdf.com/professional_1391155/es/retail/nitro_pro13_ba_x64.msi 

If you are not sure which to pick, this will help: https://kb.gonitro.com/knowledgebase#/search/64/000003790    

After installation, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activate by entering your serial number.

Should the program reverted to 'Trial' or 'Expired Trial' again, please do not hesitate to reach-out again by replying to this thread.

Thank you for choosing Nitro and I hope this helps!