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Activation error


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As I tried to activate my Nitro 12 serial number on a second device, I received an error stating "The Serial Number entered does not exist."  I tried to deactivate the original device and it successfully deactivated it, but now will not reactivate on either device.  The serial number is correct and I can see active devices using this number in the portal.  I tried all of the suggestions online to no avail.

Please help active my licenses. 

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