Deactivating and Upgrade

[Assi]

Hi,

We have 5 old licenses that we need to deactivate and also upgrade. Been directed to create a topic here for someone to contact me. So, I'm here 🙂

 

Thanks, Assi.

[Leslie V]

Hello Assi,

Please send the serial number/s to me so I can check.

Thanks!

[Assi]

Thanks Leslie. Can I post it freely here?

[Leslie V]

Hello @Assi

Yes, I usually edit it out. Or you can send it via direct message.

Thanks!

[Assi]

Thanks.

 

The serial we have is ***.

 

Thanks, Assi.

Edited February 18, 2020 by Leslie V.
Confidential information edited

[Leslie V]

Hello @Assi

This is a Nitro Pro 6 serial number.

Unfortunately, we can no longer offer support for Nitro Pro 6 as it was discontinued as documented in our Sunset Policy:
https://www.gonitro.com/nps/product-details/sunset-policy

If you are interested in upgrading, please let me know so that we can forward this to our Sales team.

Thanks!
 

[Assi]

Right, so per my original post, I wanted to deactivate and upgrade the license to the latest release. How do we go about doing that? I assume there is at least an upgrade path (cost-wise)?!

 

Thanks, Assi.

[Leslie V]

Hello Assi,

Please fill this out and specify that you have existing licenses: https://www.gonitro.com/team/contact-sales

Please let me know if you have other questions.

 

[Assi]

Hi Leslie,

Just revisiting this, as we had some crazy couple of weeks due to the Corona. The link you sent me to is where I started - I contacted sales, and they said to create a forum topic here.

As you may recall, we wanted to deactivate and upgrade the license to the latest release. We understand that there will be a cost involved, but don't know what the process is.

Happy to contact sales if they can provide us with a quote to activate.

Thanks again,

Assi.