Nitro Closed when i going to print

[Youssef ElSayed]

Dears i need help

Nitro was closed when i went to print and Crash Report message appears

[Leslie V]

Hello @Youssef ElSayed

Thanks for your message!

So that we can troubleshoot the problem, please provide me with the following:

• The file you are printing so we can test
• Your printer's brand and model
• What exact version of Nitro you are using (You can retrieve this information by going to the Help tab> About Nitro Pro.)
• The exact steps you are taking
• A screenshot of what you are seeing or any error message you are receiving

I look forward to your response.

[Youssef ElSayed]

The file you are printing so we can test

Any file , not a specific one

Your printer's brand and model

HP M426 fdw

What exact version of Nitro you are using (You can retrieve this information by going to the Help tab> About Nitro Pro.)

Nitro Pro 13.6.0.108

The exact steps you are taking

I click ctrl+P or File -> Print , Note : Print Dialog box doesn't appear

A screenshot of what you are seeing or any error message you are receiving

 

[Leslie V]

Hello,

Please completely uninstall and remove Nitro. Then reinstall Nitro Pro 13.9.1.155 from here: https://www.gonitro.com/nps/product-details/downloads

Please let us know how that goes.

Edited February 18, 2020 by Leslie V.

[Youssef ElSayed]

Hello ,

I install Nitro Pro 13.9.1.155 and the problem has not been solved.

 

[Leslie V]

Hello @Youssef ElSayed

Please try reinstalling and updating your print drivers.

Does the issue also happen when printing from other programs like MS Word?

Please send us a sample file (any sample file) we can test.

Cheers,

Leslie