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Nitro Closed when i going to print


Youssef ElSayed
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  • Official Nitronaut

Hello @Youssef ElSayed

Thanks for your message!

So that we can troubleshoot the problem, please provide me with the following:

  • The file you are printing so we can test
  • Your printer's brand and model
  • What exact version of Nitro you are using (You can retrieve this information by going to the Help tab> About Nitro Pro.)
  • The exact steps you are taking
  • A screenshot of what you are seeing or any error message you are receiving

I look forward to your response.

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Youssef ElSayed

The file you are printing so we can test

Any file , not a specific one

Your printer's brand and model

HP M426 fdw

What exact version of Nitro you are using (You can retrieve this information by going to the Help tab> About Nitro Pro.)

Nitro Pro 13.6.0.108

The exact steps you are taking

I click ctrl+P or File -> Print , Note : Print Dialog box doesn't appear

A screenshot of what you are seeing or any error message you are receiving

310916697_ErrorNitro.png.5fe732e79699344419125acf36c82612.png

 

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  • Official Nitronaut

Hello @Youssef ElSayed

Please try reinstalling and updating your print drivers.

Does the issue also happen when printing from other programs like MS Word?

Please send us a sample file (any sample file) we can test.

Cheers,

Leslie

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