Need Help Migrating License

[Winter]

Good Morning,

One of the laptops we deployed was locked out of Windows and we had to re-image it.  We had no chance to remove the Nitro 12 license so that we could reassign it properly. We have some record of the license keys we have used for this customer, but we are not sure which one is correct. Is there any way for someone on your team to remove the license from your side if we give you info about the PC it was originally assigned or license keys we may have used to activate in the first place?

Best,

Winter

[Allain Umailin]

Hello @Winter,

Thank you for reaching out to us through our Community Forums!

Kindly note when it comes to activation and the records we keep our logs are based on a Computer ID which is generated and stored exclusively within Nitro Pro's user interface. We are unable to see the computer names/user names that you are using for the machines internally.

Since I am unable to pull-up your account, could you please provide the serial numbers of your Nitro Pro?

To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

Thanks and I am looking forward to hearing back from you. 

[stalin joseph]

HI .

I just want to know what type of license i am having and also what to know whether its a one time or yearly i need  to pay for it.

 

[stalin joseph]

U need my key to check my account

 

[Allain Umailin]

Hello @stalin,

Thank you for reaching out to us through our Community Forums!

To further check its status, could you please provide the serial number of your Nitro Pro?

To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

Thanks and I am looking forward to hearing back from you.