operations@ensuritygroup.c Posted February 17, 2020 Report Share Posted February 17, 2020 (edited) my nitro pro keeps crashing -- i have been a customer for a long time. the last few months -- i have had a lot of issues and keeps crashing and freezing I have a lot of issues opening my nitro and pdf documents my serial number is *** thanks moe Flores Edited February 18, 2020 by Leslie V. Confidential information edited Link to comment Share on other sites More sharing options...
operations@ensuritygroup.c Posted February 17, 2020 Author Report Share Posted February 17, 2020 also it does not let me create a new signature -- so i have been stuck just using what i originally created -- i had paid upgrades and paid for the product in 2 or 3 different occasions as i switch computers over the years but at this point -- i need to fix this or i need to move to another program thansk modesto flores Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted February 18, 2020 Official Nitronaut Report Share Posted February 18, 2020 Hello Modesto, Please use the tool I have provided below to remove all files associated with Nitro Pro and reboot your system.http://install.nitropdf.com/professional_1391155/install-cleanup/install-cleanup.zip NOTE: This clean-up tool will erase any existing signature files within Nitro, so please save them to another location before using the clean-up tool in order to keep them. Please see this link for backing up custom stamps/signatures: https://kb.gonitro.com/knowledgebase#/search/stamps/000004307 When your system is back up, close all of your open applications and install Nitro Pro 19.1.155 from the page I have provided below:https://www.gonitro.com/nps/product-details/downloads I hope this helps! Link to comment Share on other sites More sharing options...
operations@ensuritygroup.c Posted February 18, 2020 Author Report Share Posted February 18, 2020 i cannot find the nitro pro folder -- nor the stamps folder when i download version you mentioned -- it tells me "Failed - Insufficient permissions" Link to comment Share on other sites More sharing options...
operations@ensuritygroup.c Posted February 18, 2020 Author Report Share Posted February 18, 2020 i finally downloaded the cleaner and installed the version you sent -- now it tells me my ACTIVATION code is not VALID ?????? everytime i have paid upgrades -- and bought at least 3 times -- are you sure this is not a NITRO bug -- to get us to pay again and again ??????? it always happens -- very frustrated moe flores Link to comment Share on other sites More sharing options...
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