modesto flores Posted February 17, 2020 Report Share Posted February 17, 2020 (edited) my nitro pro keeps crashing -- i have been a customer for a long time. the last few months -- i have had a lot of issues and keeps crashing and freezing I have a lot of issues opening my nitro and pdf documents my serial number is *** thanks moe Flores Edited February 18, 2020 by Leslie V. Confidential information edited Link to comment Share on other sites More sharing options...
modesto flores Posted February 17, 2020 Author Report Share Posted February 17, 2020 also it does not let me create a new signature -- so i have been stuck just using what i originally created -- i had paid upgrades and paid for the product in 2 or 3 different occasions as i switch computers over the years but at this point -- i need to fix this or i need to move to another program thansk modesto flores Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted February 18, 2020 Official Nitronaut Report Share Posted February 18, 2020 Hello Modesto, Please use the tool I have provided below to remove all files associated with Nitro Pro and reboot your system.http://install.nitropdf.com/professional_1391155/install-cleanup/install-cleanup.zip NOTE: This clean-up tool will erase any existing signature files within Nitro, so please save them to another location before using the clean-up tool in order to keep them. Please see this link for backing up custom stamps/signatures: https://kb.gonitro.com/knowledgebase#/search/stamps/000004307 When your system is back up, close all of your open applications and install Nitro Pro 19.1.155 from the page I have provided below:https://www.gonitro.com/nps/product-details/downloads I hope this helps! Link to comment Share on other sites More sharing options...
modesto flores Posted February 18, 2020 Author Report Share Posted February 18, 2020 i cannot find the nitro pro folder -- nor the stamps folder when i download version you mentioned -- it tells me "Failed - Insufficient permissions" Link to comment Share on other sites More sharing options...
modesto flores Posted February 18, 2020 Author Report Share Posted February 18, 2020 i finally downloaded the cleaner and installed the version you sent -- now it tells me my ACTIVATION code is not VALID ?????? everytime i have paid upgrades -- and bought at least 3 times -- are you sure this is not a NITRO bug -- to get us to pay again and again ??????? it always happens -- very frustrated moe flores Link to comment Share on other sites More sharing options...
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