Free license to reuse (change users).

[Aldo Bonifaz]

Hello.

Please your help to free lincense registration. The computer where Nitro was installed had changed.

Waiting for your answer.

 

[Allain Umailin]

Hello @Aldo Bonifaz,

Thank you for reaching out to us through our Community Forums!

Before continuing, please be aware that Nitro Pro 11 or older are already discontinued as documented in our Sunset Policy: https://www.gonitro.com/support/sunset-policy . With that, support for the discontinued versions are no longer available. 

As a courtesy, I just made an adjustment on your license, so you can now activate your copy of Nitro Pro by going to Help tab > About Nitro Pro > Activate, entering your serial number and clicking Activate.

 

Alternatively, if you are interested in upgrading your license to Nitro Pro 13 with VIP Access (formerly Software Assurance), kindly access our Upgrade Portal and enter your Nitro Pro 11 serial number: https://www.gonitro.com/pro/upgrade 

You should then receive an email confirmation with a new serial number to activate Nitro Pro 13.

To know more about some enhancements and fixes with Nitro Pro 13, please visit our Release Notes page https://www.gonitro.com/nps/product-details/release-notes 

Thank you for choosing Nitro and I hope this helps!

[Aldo Bonifaz]

Hello Allain...

Thanks for your answer. I tried to register using the existent licenses but did not kork. I do have 10 licenses and no one let me register.

Please your help to release existing licenses, because I am replacing desktops and Laptops and the error is persistant.

My reference is:  126xxxxxx

Waiting for your comments.

Edited February 24, 2020 by AllainU

[Allain Umailin]

Hello @Aldo Bonifaz,

Thank you for your patience.

To further assist you, a few more adjustments has been made on your Nitro Pro 11 licenses so please try activating on new machines.

In the future, if you would like to move your license to a new computer, or plan on reformatting / restoring your computer, I suggest you refer to this article:
https://kb.gonitro.com/knowledgebase#/search/move/000004461 

Thank you for choosing Nitro and I hope this helps!