New Computer - Cannot Activate Nitro 12

[Dave S 0]

Hello,

I deactivated Nitro Pro 12 on my old computer and installed on my new computer.  I used the deactivation on your portal but still cannot reinstall.

Results from the portal:

Version	12
Status	active
Number of Activations	0
Number of Activations Allowed	2

 

Please help me to activate.

Thanks

Dave

[AllainU 0]

Hello @Dave S,

Thank you for reaching out to us through our Community Forums!

I just made an adjustment on your license, so you can now activate your copy of Nitro Pro by going to Help tab > About Nitro Pro > Activate, entering your serial number and clicking Activate.

Thank you for choosing Nitro and I hope this helps!

[tech4hire 0]

I am having the same issue that Dave S was having.  Same results from the portal.  Can you do for me what you did for Dave?

[AllainU 0]

Hello @tech4hire,

Thank you for reaching out to us through our Community Forums!

Since I am unable to pull-up your account, could you please provide the serial number of your Nitro Pro?

To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

Thank you very much in advance and I am looking forward to hearing back from you.

[AllainU 0]

Hello @tech4hire,

Thank you for the private message.

I just made an adjustment on your license, so you can now activate your copy of Nitro Pro by going to Help tab > About Nitro Pro > Activate, entering your serial number and clicking Activate.

Cheers!