Dan81 0 Report post Posted February 19, 2020 Hi, My license key is not accepted in Nitro Pro 10. Please help! Regards, Dan Share this post Link to post Share on other sites
Leslie V. 0 Report post Posted February 19, 2020 Hello @Dan81 What error message are you getting? Please send us a screenshot. Thanks! Share this post Link to post Share on other sites
daniel m 0 Report post Posted February 19, 2020 (edited) Hi, i reinstall my computer, and now i cannot activate my license. The nitro says that i have reached the maximum number of laptop, but when i go to support page, my serial number got an error message that this is not a valid license. And my trial nitro pro shows, that my software is an expired software. Could you help me how to activate again my nitro. I bought Your cleverbridge reference number: 206xxxxxx, this Nitro Productivity Suite Includes Nitro Pro for desktop PDF productivity and Nitro Cloud for unlimited eSignatures Edited February 19, 2020 by AllainU Share this post Link to post Share on other sites
AllainU 0 Report post Posted February 19, 2020 Hello @daniel m, Thank you for reaching out to us through our Community Forums! I just made an adjustment on your license, so you can now activate your copy of Nitro Pro by going to Help tab > About Nitro Pro > Activate, entering your serial number and clicking Activate. Cheers! Share this post Link to post Share on other sites
Dan81 0 Report post Posted February 19, 2020 Hi @Leslie V., Thanks for your reply. I have an installer for version 10.5.1.17. This version accepts my key which is in format NP10xxxxxxxxxxxxxxxx. However, this version is not working properly (the Nitro print driver does not install). I have downloaded the newest version from the knowledge base (10.5.9.9 I think) which fixes the print driver issue but activation requires a key in a different format ( xxxxxxx-xxxxxx-xxxxxx ). Your help is greatly appreciated! Cheers. Share this post Link to post Share on other sites
Dan81 0 Report post Posted February 20, 2020 (edited) Hi Leslie, As we are obviously in very different time zones, and in anticipating that you will ask me for my license key, I have sent it to you in a pm. Dan Edited February 20, 2020 by Dan81 Share this post Link to post Share on other sites
AllainU 0 Report post Posted February 20, 2020 Hello @Dan81, I would love to further assist you so please send me a private a message and provide your Nitro Pro 10 serial number. Thank you very much in advance and I am looking forward to hearing back from you. Share this post Link to post Share on other sites
Dan81 0 Report post Posted February 22, 2020 On 2/21/2020 at 3:20 AM, AllainU said: Hello @Dan81, I would love to further assist you so please send me a private a message and provide your Nitro Pro 10 serial number. Thank you very much in advance and I am looking forward to hearing back from you. Sent. Share this post Link to post Share on other sites
