Jump to content

Invalid license number when I try to deactivate


Recommended Posts

Hi, I am trying to move a license of Nitro 9 over to another computer and when I try to deactivate it off the old computer I receive an Invalid license number error (error 20).  This is odd since the license serial number is already entered and was validated when I bought the software long ago. Please help me.  THanks.

Link to comment
Share on other sites

  • Official Nitronaut

Hello @david005

Thanks for posting here!

I can only see a version 8 key when I used your email address to search for your records.

Please completely uninstall Nitro and then reinstall using the correct version 8 installer: https://kb.gonitro.com/knowledgebase#/search/installer/000004464

Please let us know how that goes.

Link to comment
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Create New...

Important Information

By using this site, you agree to our Terms of Use.