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Nitro 12 not opening small pdf files less than 100kb in size


Amani McHugh
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Nitro 12 is failing to open small pdf files (i.e. files less than 100kb in size).  I know the files are not corrupted since i am able to view the same files in Sumatra pdf and PDF24.

Is there a setting in Nitro that i need to enable/disable to allow viewing of such small files?   Or is my copy of Nitro in need of re-installation to address some glitch?

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  • Official Nitronaut

Hello Amani,

Please try doing a cleanup and then reinstall. 

http://install.nitropdf.com/professional_12163574/install-cleanup/install-cleanup.zip

NOTE: This clean-up tool will erase any existing signature files within Nitro, so please save them to another location before using the clean-up tool in order to keep them. Please see this link for backing up custom stamps/signatures: https://kb.gonitro.com/knowledgebase#/search/stamps/000004307

When your system is back up, close all of your open applications and install Nitro Pro 12.16.3.574 from the page I have provided below:
https://www.gonitro.com/nps/product-details/downloads

If the issue continues, please send us a sample file so we can test that on our end.

Cheers!

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