Francisco Gotay 0 Report post Posted February 19, 2020 (edited) Hi I have Nitro 12 install in my computer but it deactivate and I cannot activated again. It says the status is active but when I go to the program says that the serial number do not exist. The serial number is *** 1 Nitro Productivity Suite An integrated solution that combines Nitro Pro 12 and Nitro Cloud to deliver unprecedented PDF productivity and unlimited eSignature workflows. electronic Your Serial Number: *** If you have not already installed Nitro Pro 12, please download the trial version now. You can then use your license/product key to convert the trial version to the full version. Edited February 19, 2020 by Leslie V. Confidential information edited Share this post Link to post Share on other sites
Leslie V. 0 Report post Posted February 19, 2020 Hello @Francisco Gotay That most likely means you have another version installed. Please uninstall and get the correct version 12 installer from here: https://www.gonitro.com/nps/product-details/downloads Cheers! Share this post Link to post Share on other sites
