Unable to activate Nitro Pro 12 - (License number already in use error)

[daniel.novoa@next-ventures]

hi there,

We're having issues reactivating our Nitro 12 license on a new PC (the license has already been deactivated and the app's been uninstalled on the old PC) - after entering the license number on the new PC, Nitro keeps coming back with an error (License number already in use).

 

I've also checked on the portal and it says the license still has 2 installations available.

please advise,

thanks,

Daniel

[Allain Umailin]

Hello @daniel.novoa@next-ventures,

Thank you for reaching out to us through our Community Forums!

I just made an adjustment on your license, so you can now activate your copy of Nitro Pro by going to Help tab > About Nitro Pro > Activate, entering your serial number and clicking Activate.

Cheers!

[daniel.novoa@next-ventures]

thank you Allain - it's working now  

[Chris Brown]

Hi,

We have the same issue as the above user so I just wondered if you can help

 

Thanks Chris

Edited January 21, 2021 by Chris Brown
typo

[Allain Umailin]

Hello @Chris Brown,

Thank you for reaching out to us through our Community Forums!

In order to further assist you, could you please provide the serial number of your Nitro Pro you are having issue activating?

To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

Thank you very much in advance and I am looking forward to hearing back from you. 

[Allain Umailin]

Hello @Chris Brown,

Thank you for the private message.

To further assist you, I just made an adjustment on your license, so you can now activate your copy of Nitro Pro by going to Help tab > About Nitro Pro > Activate, entering your serial number and clicking Activate.

We have a rare problem where occasionally Nitro can not create an ID on a computer and instead assigns it to be '00000000000000000000'. This ID causes a conflict on our activation server and will recover an error. If you have a computer that has this error, you can check Nitro Pro to see if it is the same computer ID through Help > About Nitro Pro > Activate > Advanced.

Thank you for choosing Nitro and I hope this helps.