Nitro Pro 13 hangs when opened

[A7med]

Hello,  

Nitro Pro 13 is hanging when it opened either if it was started with or without pdf file

and this issue happening in two PCs so far, I already tried repairing and reinstalling and still the same problem

 

 

 

 

[PRODUCT]
Product:            Nitro Pro (13.9.1.155) x64
License:            XXXXXXXXXXXX
Logging:            Disabled
Printer:            ok

[SYSTEM]
Operating System:        Windows 10 Pro
Architecture:        64-bit
System Memory:        7.88 GB
Current Locale:        English (United States)
Current Resolution:        1920x1080
Current DPI:        96
Current Colors:        32 bpp
MDAC Version:        2.32
.NET Framework:        v2.0.50727 (SP 2)
.NET Framework:        v3.0 (SP 2)
.NET Framework:        v3.5 (SP 1)
.NET Framework:        v4 (Client 4.8.03752)
.NET Framework:        v4 (Full 4.8.03752)
.NET Framework:        v4.0 (Client 4.0.0.0)
Windows Installer:        5.0.18362.175

 

Regrads,

Ahmed

[Allain Umailin]

Hello @A7med,

Thank you for reaching out to us through our Community Forums!

Since I am unable to pull-up your account, could you please provide the serial number of your Nitro Pro?

To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

Also, do you have custom fonts installed on your machine? If yes and you have back-ups, would it be possible uninstalling them to see if that fixes the slowness?

Thank you very much in advance and I am looking forward to hearing back from you. 

[A7med]

I sent you a private message