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NitroPro 12 Can't activate


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I have a user that has been on NitroPro 12 for months, a week or so ago it kicked her to trial mode.  I tried to use her keycode to re-activate and it says -20:Error - Invalid License number.  The serial number entered does not exist.  I got frustrated and bought a new keycode, installed version 13 and it does the same the thing?  Obviously I want her keycode to work as we can use the new keycode for someone else.  Please help.

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Allain Umailin

Hello @randybw1,

Thank you for reaching out to us through our Community Forums!

In order to further assist you, could you please provide the serial number of your Nitro Pro you are having issue with?

To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

Thank you very much in advance and I am looking forward to hearing back from you. 

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