CLH 0 Report post Posted February 20, 2020 I have a new computer and am trying to activate my Nitro Pro. I have gone to support and deactivated account as suggested and tried numerous times to re-activate and still receive the 23 error code. Any help would be greatly appreciated! Thanks, Cliff Share this post Link to post Share on other sites
AllainU 0 Report post Posted February 20, 2020 Hello @CLH, Thank you for reaching out to us through our Community Forums! In order to further assist you, could you please provide a screenshot of your 'About Nitro Pro' window under Help tab? Also, a screenshot of the error message you have received after entering your serial number. To send them via private message, hover your mouse on top of my name 'AllainU' and select 'Message'. To find out how to take a screen shot, check out this link: https://kb.gonitro.com/knowledgebase/#/search/screen/000004108 Thank you very much in advance and I am looking forward to hearing back from you. Share this post Link to post Share on other sites
