NitroPro9 deactivation/re-activation not working

[Rich0 0]

Moving from old laptop to new laptop. Following NitroPro online instructions to deactivate and uninstall on old laptop but re-activation will not working on new install of NitroPro13 not recognizing serial #.  I Do realize I will need to upgrade.  Are you able to provide some guidance? Thank you.

Version: 9

Status: active

Number of activations: 0

Number of activiations allowed: 2

 

[AllainU 0]

Hello @Rich0,

Thank you for reaching out to us through our Community Forums!

If you are interested in upgrading your license to Nitro Pro 13 with VIP Access (formerly Software Assurance), kindly access our Upgrade Portal and enter your Nitro Pro 9 serial number: https://www.gonitro.com/pro/upgrade 

You should then receive an email confirmation with a new serial number to activate Nitro Pro 13.

To know more about some enhancements and fixes with Nitro Pro 13, please visit our Release Notes page https://www.gonitro.com/nps/product-details/release-notes 

Thank you for choosing Nitro and I hope this helps!

[Rich0 0]

Hi Allain,

Thanks for the response but I'd like NitroPro9 to work before I spend $ upgrading.  I certainly do not want to invest in the hopes that the upgrade will fix the issue.  Are you able to assist?

Rich

[AllainU 0]

Hello @Rich0,

Thank you for your response and I am happy to further assist you.

Looks like we need to uninstall the current version of Nitro Pro on your computer and install Nitro Pro 9. We then activate it using your serial number. Kindly follow these steps:
 
1. Uninstall Nitro Pro from your computer by going to Control Panel > Programs > Programs and Features then reboot the machine.

2. Please clear all your downloads folder or delete all downloaded Nitro installers. This step is important because we noticed that if you are saving all the installers and you download them in the same folder (like the downloads folder), the EXE can pick up any MSI installer in that folder and you may pick-up one of the older builds instead of the newly downloaded package.

3. Download your Nitro Pro 9 installers from this page: https://kb.gonitro.com/knowledgebase#/search/online/000004464

If you are unsure if your machine is using 32 or 64-bit, please refer to this link: https://kb.gonitro.com/knowledgebase/#/search/64/000003790 

4. After installation, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activation and entering your serial number.

Thank you for choosing Nitro and I hope this helps!

[Rich0 0]

Thank you Allain.  Instructions worked perfectly!