Lost previous laptop, can't deactivate serial number

[Wolfgang1984]

Hello

Last year I bought a nitro 13 license which I had installed in my previous computer, unfortunately I lost my laptop and had to get a new one, that means that I can't deactivate my license on my old laptop in order to activate a new copy.

Can anybody please help me release my serial number?

Thanks in advance

[Allain Umailin]

Hello @Wolfgang1984,

Thank you for reaching out to us through our Community Forums!

Since I am unable to pull-up your account, could you please provide the serial number of your Nitro Pro?

To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

Thank you very much in advance and I am looking forward to hearing back from you. 

[Allain Umailin]

Hello @Wolfgang1984,

Thank you for the private message.

I just made an adjustment on your license, so you can now activate your copy of Nitro Pro by going to Help tab > About Nitro Pro > Activate, entering your serial number and clicking Activate.

Cheers!