Jennis 0 Report post Posted February 21, 2020 Nirto now says my trial has expired even though I purchased Nitro 13 in November. I tried uninstalling and reinstalling but it does not recognize my serial number. Share this post Link to post Share on other sites
AllainU 0 Report post Posted February 21, 2020 Hello @Jennis, Thank you for reaching out to us through our Community Forums! In order to further assist you, could you please provide a screenshot of your 'About Nitro Pro' window under Help tab? Also, a screenshot of the error message you have received after entering your serial number. To send them via private message, hover your mouse on top of my name 'AllainU' and select 'Message'. To find out how to take a screen shot, check out this link: https://kb.gonitro.com/knowledgebase/#/search/screen/000004108 Thank you very much in advance and I am looking forward to hearing back from you. Share this post Link to post Share on other sites
AllainU 0 Report post Posted February 25, 2020 Hello @Jennis, Thank for sending the screenshots. For 'NitroAbout.docx', I can see the Deactivate button and the serial number which means the license is Active at the moment. In line with 'Nitroerrormessage.docx', kindly note that our Activation Portal as of the moment can only accept serial numbers with format 23460x-xxxxxx-xxxxxx where 'x' are random numbers. With the release of Nitro Pro 13, it is now using a different format (5049xxxxxxxxxxxxxx) and will soon be integrated into the same portal in the next coming months. As much as we would like to provide an ETA, it is not yet available. Should you have further questions, please do not hesitate to reach-out again. Share this post Link to post Share on other sites
