unable to activate my product or contact support

[brenden]

Hi-  I bought a new computer and I am unable to activate Nitro Pro through the automated or copy/paste manual method.  I am also unable to submit a support ticket.  

 

How can I get my product activated?  

[Leslie V]

Hello @brenden

Thank you for your message - I can help you out.

Can you please let me know what error message you're getting? A screenshot will be very helpful.

I look forward to hearing back from you.
 

[brenden]

When I try to complete the Manual Activation process is get an error code that says "Invalid License Code".  

 

 

[Leslie V]

Hello @brenden

Please send me the serial number you are trying to use so I can check.

Thanks!

[brenden]

This is my Serial Number: ***

And my cleverbridge reference number:  **

My Invoice Number:  ***

Edited February 27, 2020 by Leslie V.
Confidential information edited

[Leslie V]

Hello Brenden,

This is a Nitro Pro 12 key. Please make sure you have the correct version installed.

Kindly uninstall Nitro Pro completely, then use the installer for version 12 from here: https://www.gonitro.com/nps/product-details/downloads

After installation, you can activate by opening Nitro Pro, click on the Help tab > About Nitro Pro > Activate > Enter your serial number

If it directs you to do manual activation, please follow the steps here: https://kb.gonitro.com/knowledgebase#/answers/Nitro Pro/000004490

When doing a manual activation, please ensure the following are observed:

1. Ensure that the correct version of Nitro Pro is installed.
2. The right serial number is used.
3. The right installation ID is copied.
4. The right activation certificate is entered.

If you receive any additional error messages, please send it here.

I hope this helps!