jellis@lead-all.com 0 Report post Posted February 23, 2020 I purchased Nitro pro v9 in June 2014. I have rebuilt my laptop and had to re-install all my programmes, which I have done successfully, except Nitro. I have tried license re-activation and I simply cannot get it to work. I am now using a trial version, which quite frankly annoys me. How do I get my old version to work again, and quickly?? Share this post Link to post Share on other sites
Leslie V. 0 Report post Posted February 24, 2020 Hello @jellis@lead-all.com In the future, if you would like to move your license to a new computer, or plan on reformatting your computer, I suggest you deactivate first by click on: Help tab > About Nitro Pro > Activate > Deactivate This will allow you to reactivate again. For now, please send me your serial number so I can check. Thanks! Share this post Link to post Share on other sites
jellis@lead-all.com 0 Report post Posted February 25, 2020 (edited) Hello Leslie, thank you for the response...FYI, I did a windows upgrade on my laptop which caused the computer to crash, I managed to recover my personal files but I had to reload all my software programmes, so I wasn't able to deactivate as you suggested...I will do this in future...however all the details of my purchase are below...when you re-activate please let me know what version I must install etc. an auto link will assist greatly. Many thanks Reference no: *** Date: *** Status: Paid Total: $ 139,99 Client: Nitro Software, Inc. Product name Qty. Nitro Pro v9, English 1 Sincerely, cleverbridge Customer Support Your Serial Number(s): *** Edited February 26, 2020 by Leslie V. Confidential information edited Share this post Link to post Share on other sites
Leslie V. 0 Report post Posted February 26, 2020 Hello @jellis@lead-all.com Please install Nitro Pro 9 and use the serial number you have provided: https://kb.gonitro.com/knowledgebase#/search/installer/000004464 Thanks! Share this post Link to post Share on other sites
