Nitro Pro 12 on laptop reverted back to Trial mode

[angeloio]

Dear All.

I had installed Nitro Pro on two computers: my Desktop and my Laptop.

For some strange reason Nitro Pro 12 on laptop reverted back to Trial mode. I tried EVERYTHING. Called cleverbridge! Uninstalled and re-installed! Went to your licencing portal and deactivated BOTH LICENCES!! Tried to activate it but always I get the same  "Error 23 License Number Already in use"

I even tried manual re-activation and went to https://www.internetactivation.com/ECOSYSTEM/ActivationServer/tiactivate/default.aspx but again no success. Says the licence is already in use.

S/N: ***

Installation ID (on laptop) ***

Now BOTH licences are DEACTIVATED 😞

Please help

 

 

Edited February 24, 2020 by Leslie V.
Confidential information edited

[Leslie V]

Hello @angeloio

Thanks for reaching out! And I apologize for the inconvenience.

I released your key so you can reactivate. Can you please try again and let me know how that goes?