vernique Posted February 24, 2020 Report Share Posted February 24, 2020 I cannot transfer my serial number to my new laptop, It shows ERROR. I deactivate my account to my previous laptop and try to enter the serial number but it doesn't work. Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted February 24, 2020 Official Nitronaut Report Share Posted February 24, 2020 Hello @vernique Thank you for your message - I can help you out. Can you please let me know what error message you're getting? A screenshot will be very helpful. I look forward to hearing back from you. Link to comment Share on other sites More sharing options...
vernique Posted February 25, 2020 Author Report Share Posted February 25, 2020 Hello, It shows "Wrong license number" Error - Wrong license number You have attempted to activate Nitro Pro with a serial number from another version. You can only activate this version of Nitro Pro with its matching serial number. If you know the correct serial number, dick 'Back' and re-enter it. If you have forgotten your serial number, please contact support via the link below: Link to comment Share on other sites More sharing options...
vernique Posted February 25, 2020 Author Report Share Posted February 25, 2020 17 hours ago, Leslie V. said: Hello @vernique Thank you for your message - I can help you out. Can you please let me know what error message you're getting? A screenshot will be very helpful. I look forward to hearing back from you. Hello, It shows "Wrong license number" Error - Wrong license number You have attempted to activate Nitro Pro with a serial number from another version. You can only activate this version of Nitro Pro with its matching serial number. If you know the correct serial number, dick 'Back' and re-enter it. If you have forgotten your serial number, please contact support via the link below. Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted February 27, 2020 Official Nitronaut Report Share Posted February 27, 2020 Hello @vernique, Thank you for the private message. Before continuing, please be aware that Nitro Pro 11 or older are already discontinued as documented in our Sunset Policy: https://www.gonitro.com/support/sunset-policy . With that, support for the discontinued versions are no longer available. As a courtesy, you may uninstall Nitro Pro and reboot your machine then download Nitro Pro 10 installers from this page: https://kb.gonitro.com/knowledgebase#/search/online/000004464 If you are not sure which to pick, this will help: https://kb.gonitro.com/knowledgebase#/search/64/000003790 After installation, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activate by entering your serial number. Alternatively, if you are interested in upgrading your license to Nitro Pro 13 with VIP Access (formerly Software Assurance), kindly access our Upgrade Portal and enter your Nitro Pro 10 serial number: https://www.gonitro.com/pro/upgrade You should then receive an email confirmation with a new serial number to activate Nitro Pro 13. To know more about some enhancements and fixes with Nitro Pro 13, please visit our Release Notes page https://www.gonitro.com/nps/product-details/release-notes Thank you for choosing Nitro and I hope this helps! Link to comment Share on other sites More sharing options...
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