activation failed on new pc

[valeriel]

Hi, my old pc hard drive crashed so I decided to buy a new pc and tried to install nitro. it says 2 devices have it installed so I need to contact you. could you please remove both installs and allow me to install on this computer as I can't deactivate on the crashed one and don't even know what the 2nd copy is on!  many thanks

[Allain Umailin]

Hello @valeriel,

Thank you for reaching out to us through our Community Forums!

Before continuing, please be aware that Nitro Pro 11 or older are already discontinued as documented in our Sunset Policy: https://www.gonitro.com/support/sunset-policy . With that, support for the discontinued versions are no longer available. 

If you are interested in upgrading your license to Nitro Pro 13 with VIP Access (formerly Software Assurance), kindly access our Upgrade Portal and enter your Nitro Pro 10 serial number: https://www.gonitro.com/pro/upgrade 

You should then receive an email confirmation with a new serial number to activate Nitro Pro 13.

To know more about some enhancements and fixes with Nitro Pro 13, please visit our Release Notes page https://www.gonitro.com/nps/product-details/release-notes 

If you prefer staying with your Nitro Pro 10, I just made adjustments on your license, so you can now activate your copy of Nitro Pro by going to Help tab > About Nitro Pro > Activate, entering your serial number and clicking Activate.

Thank you for choosing Nitro and I hope this helps!

[valeriel]

Thank you very much for your assistance, I only use the program rarely but will certainly have a look at the upgrade path as it is a really good program. Thanks again, Val