Victorch 0 Report post Posted February 24, 2020 Hi for users who have bought Nitro 11 and replaced their notebooks and cant activate the license what should they do? Share this post Link to post Share on other sites
AllainU 0 Report post Posted February 24, 2020 Hello @Victorch, Thank you for reaching out to us through our Community Forums! Before continuing, please be aware that Nitro Pro 11 or older are already discontinued as documented in our Sunset Policy: https://www.gonitro.com/support/sunset-policy . With that, support for the discontinued versions are no longer available. As a courtesy, I just made an adjustment on your license, so you can now activate your copy of Nitro Pro by going to Help tab > About Nitro Pro > Activate, entering your serial number and clicking Activate. Alternatively, if you are interested in upgrading your license to Nitro Pro 13 with VIP Access (formerly Software Assurance), kindly access our Upgrade Portal and enter your Nitro Pro 11 serial number: https://www.gonitro.com/pro/upgrade You should then receive an email confirmation with a new serial number to activate Nitro Pro 13. To know more about some enhancements and fixes with Nitro Pro 13, please visit our Release Notes page https://www.gonitro.com/nps/product-details/release-notes Thank you for choosing Nitro and I hope this helps! Share this post Link to post Share on other sites
Victorch 0 Report post Posted February 25, 2020 Thanks you been a great help and would make me reconsider nitro again . Thanks Share this post Link to post Share on other sites
