Version 12 and error -23 when activating

[ICU013]

Hi,

I'm using Nitro Pro 12.0.0.112 and am trying to reactivate on my laptop after some formats/motherboard replacement and I'm being told there are no licences available. When I look at the activating portal to deactivate licences, I see the below which I assume is fine:

Version	12
Status	active
Number of Activations	0
Number of Activations Allowed	2

 

Do you have any ideas on how i can re-activate my laptop?

[Allain Umailin]

Hello @ICU013,

Thank you for reaching out to us through our Community Forums!

To further assist you, I highly recommend updating to Nitro Pro 12.16.3.574 using below direct installer links:

x32 http://install.nitropdf.com/professional_12163574/en/retail/nitro_pro12_ba_x86.msi 
x64 http://install.nitropdf.com/professional_12163574/en/retail/nitro_pro12_ba_x64.msi

If you are not sure which to pick, this will help: https://kb.gonitro.com/knowledgebase#/search/64/000003790 

After installation, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activate by entering your serial number.

You should be able to activate after the adjustment that I made in our licensing server.

Thank you for choosing Nitro and I hope this helps!