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Desktop instance reverting to trial mode


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I am having an issue with an installed instance on a desktop reverting to trial mode after a few hours. I do get the option to activate again but am presented with a different activation screen that normal (asks for first & last name and serial number loaded for file). I have uninstalled, re-installed and it will be activated again, only for it to revert back again later. I've deactivated and cleared any activations via the License portal. I even had a spare license (both v12) and activated with that for the same to happen. 


The installed version is on Windows 10 Pro x64 build 18363

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Allain Umailin

Hello @wssl,

Thank you for reaching out to us through our Community Forums!

Since I am unable to pull-up your account, could you please provide the serial number of your Nitro Pro 12?

To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

Also, are you aware of any patching software installed within your organization (e.g. Shavlik, GFI LanGuard or F-Secure)?

Thank you very much in advance and I am looking forward to hearing back from you.

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