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Quick Print Nitro PDF doesn't work with Nitro Pro 13


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I am getting this problem as well.  When in an email in Outlook with a .pdf attachment, if I select "Quick Print", in some instances my printer will go into a "printing" mode (where the display on the printer will read "Printing") and just hang preventing anything else from printing.  In order to reset, I turn off the printer, stop and start "Spooler" service, turn the printer on, cancel any documents in the printer queue, test print a document (like a MS Word Doc), and perform the the "Quick Print" again... which then prints successfully.  So far this "reset" has always worked for me but obviously, this is a huge pain to have to perform.

I can't say that this occurs on a consistent basis but I do "Quick Prints" several times a work day and would have to perform this "reset" about every three to four days.

Of note though, when this happens, I can still select another printer on the network and it will print fine.


Computer: Dell XPS 13 9380

Windows 10 Pro  Ver 1809

Printer: HP LaserJet Pro M404dw (networked)

Nitro Pro

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  • Official Nitronaut
Allain Umailin

Hello @TMPRick,

Thank you for reaching out to us through our Community Forums!

Since you are still using Nitro Pro, please perform these steps to update to the latest build:

1. Run a repair of your MS Office.

2. Download and install Nitro Pro using our direct links below:

x32 http://install.nitropdf.com/professional_1391155/en/retail/nitro_pro13_ba_x86.msi 
x64 http://install.nitropdf.com/professional_1391155/en/retail/nitro_pro13_ba_x64.msi

If you are not sure which to pick, this will help:  https://kb.gonitro.com/knowledgebase#/search/64/000003790

3. Restart your machine and then try printing again.

Thank you very much in advance and I am looking forward to hearing back from you. 

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