Version 9 transfer to new pcs

[donal.odonovan@atrgroup.ie]

I have tried every step by step instruction I have found to uninstall as well as install these versions of Nitro, please read and let me know what I'm missing and if there is a known bug for windows 10 that I need to know about:

Trying to uninstall Nitro Pro 9 - cannot figure it out for the life of me on Windows 10
I have successfully deactivated using the original purchase serial number.

I have downloaded Nitro on my new win 10 laptop and I am getting an error message, stating that the Serial number does not exist.

I have then followed the "submit a support request"  followed the steps, multiple times to no avail.

What is going on?   How do I activate my Nitro product ??

 

Regards, Donal O'Donovan

[Leslie V]

Hello Donal,

Please send me your serial number so I can check what the correct installers you should be using.

Thanks!

[donal.odonovan@atrgroup.ie]

 Hi Leslie,

Attached are 5 product numbers that I need to transfer to new PC's,

Regards

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Edited February 27, 2020 by Leslie V.
Confidential information edited

[Leslie V]

Hello Donal,

I released all five Nitro Pro 9 serial numbers.

Please ensure you have the correct version installed, otherwise, you'll get an error message when you use your serial numbers to activate.

You can find the Nitro Pro 9 installers from here: https://kb.gonitro.com/knowledgebase#/search/installer/000004464

After installation, you can activate by opening Nitro, click on the Help tab > About Nitro Pro > Activate and enter your serial number.

Please let me know how you go.