Can't re-activate

[DCDun]

I have been having issues with Nitro from the start. I have uninstalled a once in the past to try and fix issues and I uninstalled again recently due to our upgrading to Windows 10 (again having issues). And now it's not letting me re-activate. The message I am getting when I try to "Deactivate" through your engine, is "Sorry. You may only deactivate 0 devices."

Please let me know how I can reinstall my software.

[Allain Umailin]

Hello @DCDun,

Thank you for reaching out to us through our Community Forums!

Kindly note that our Activation Portal as of the moment can only deactivate activations.

If you would like to activate your program, kindly install it first on your machine using below direct installers:

x32 http://install.nitropdf.com/professional_12163574/en/retail/nitro_pro12_ba_x86.msi 
x64 http://install.nitropdf.com/professional_12163574/en/retail/nitro_pro12_ba_x64.msi

If you are not sure which to pick, this will help: https://kb.gonitro.com/knowledgebase#/search/64/000003790 

After installation, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activate by entering your serial number.

Thank you for choosing Nitro and I hope this helps!

[DCDun]

Thank you for the response. I have followed your instruction, but when I enter the serial number its now telling me my serial number doesn't exist.

[Allain Umailin]

Hello @DCDun,

Thank you for your patience.

In order to further assist you, could you please provide a screenshot of your 'About Nitro Pro' window under Help tab?

Thank you very much in advance and I am looking forward to hearing back from you. 

[DCDun]

Please tell me how. I can't see how to paste the screen shot. I saw another post where my key had to be re-released. Can you please try that?

Thanks,