BeckyNall Posted February 27, 2020 Report Share Posted February 27, 2020 An error has occurred within our system. Please try again or contact support if this error persists. (Error 401). Does anyone know what causes this error when you try to open a pdf file? Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted February 27, 2020 Official Nitronaut Report Share Posted February 27, 2020 Hello @BeckyNall Thanks for reaching out to us! This issue occurs when Nitro Pro has been open and idle for some time and Nitro Pro loses connection to Nitro Cloud services. We are working on a solution with an update to Nitro Pro 13 in the near future. You can always find the latest build of Nitro on the following page: https://www.gonitro.com/nps/product-details/downloads In the meantime, you can click through the messages to continue to use Nitro Pro, or sign back in to connect to your Nitro Cloud account. I hope this helps. Cheers, Leslie Link to comment Share on other sites More sharing options...
RodneyStauber Posted February 28, 2020 Report Share Posted February 28, 2020 This has been an issue for some time, and the copy & paste comments by reps is not helping. Do you have an estimate when this will be fixed? Very tiresome. 3 Link to comment Share on other sites More sharing options...
Marsha Miller Posted March 5, 2020 Report Share Posted March 5, 2020 This has been REALLY annoying for me. A quick fix would be appreciated! Thanks. Link to comment Share on other sites More sharing options...
Nico S Posted March 6, 2020 Report Share Posted March 6, 2020 Nitro devs...are you really working on a fix for this? It was first reported in December 2019. Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted March 6, 2020 Official Nitronaut Report Share Posted March 6, 2020 Hello, We have released a recent update that addressed this issue: https://www.gonitro.com/nps/product-details/downloads Cheers! Link to comment Share on other sites More sharing options...
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