Jump to content
BeckyNall

error 401

Recommended Posts

BeckyNall

An error has occurred within our system. Please try again or contact support if this error persists. (Error 401).

Does anyone know what causes this error when you try to open a pdf file?

Share this post


Link to post
Share on other sites
Leslie V.

Hello @BeckyNall

Thanks for reaching out to us!

This issue occurs when Nitro Pro has been open and idle for some time and Nitro Pro loses connection to Nitro Cloud services.

We are working on a solution with an update to Nitro Pro 13 in the near future. You can always find the latest build of Nitro on the following page: https://www.gonitro.com/nps/product-details/downloads

In the meantime, you can click through the messages to continue to use Nitro Pro, or sign back in to connect to your Nitro Cloud account.

I hope this helps.

Cheers,

Leslie

Share this post


Link to post
Share on other sites
RodneyStauber

This has been an issue for some time, and the copy & paste comments by reps is not helping.  Do you have an estimate when this will be fixed?  Very tiresome.

  • I agree 3

Share this post


Link to post
Share on other sites
Marsha Miller

This has been REALLY annoying for me.  A quick fix would be appreciated!  Thanks.

Share this post


Link to post
Share on other sites
Nico S

Nitro devs...are you really working on a fix for this? It was first reported in December 2019.

Share this post


Link to post
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.


×
×
  • Create New...

Important Information

By using this site, you agree to our Terms of Use.