Nitro Crashing when using the measurement tool

[TFuller 0]

User is experiencing issues with Nitro Pro crashing when they are using the measurement tool. 

[AllainU 0]

Hello @TFuller,

Thank you for reaching out to us through our Community Forums!

I recommend that you repair your Nitro Pro via the Control Panel > Programs and Features. Please reboot your computer before and after running this repair to ensure that there are no ties to Nitro still active in the background. You may refer to this article:  https://kb.gonitro.com/knowledgebase#/search/repair/000004603

If repairing did not help and in order to further assist you, could you please provide a screenshot of the 'About Nitro Pro' window under Help tab? To send them via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

Also, does the crashing happen with Distance, Area and Perimeter tools?

Thank you very much in advance and I am looking forward to hearing back from you. 

[TFuller 0]

Hello, 

 

Yes, I have run a repair and it is still crashing.  I haven’t noticed if it happens with the other tools under the measurement – it’s not often that I have the need to use them. I use primarily just for area.

I sent you a PM with the screenshot of the About Nitro Pro section. Let me know if you need anything else.