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computer crashed lolst everything

Cathy Sunday

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I had just updated from Nitro 7 to Nitro Pro 13 when my computer crashed. I lost everything-activation key, licensee number, everything! Now I cannot activate my trial version. I need help yesterday.

Can some one tell me how to retrieve my information?


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Allain Umailin

Hello @catsun@sbcglobal.net,

Thank you for reaching out to us through our Community Forums!

To reinstall your Nitro Pro 13, please use our direct installers below:

x32 http://install.nitropdf.com/professional_1391155/en/retail/nitro_pro13_ba_x86.msi 
x64 http://install.nitropdf.com/professional_1391155/en/retail/nitro_pro13_ba_x64.msi

If you are not sure which to pick, this will help: https://kb.gonitro.com/knowledgebase#/search/64/000003790 

After installation, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activate by entering your serial number (sent to you privately).

Thank you for choosing Nitro and I hope this helps!

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