Cathy Sunday Posted February 28, 2020 Report Share Posted February 28, 2020 I had just updated from Nitro 7 to Nitro Pro 13 when my computer crashed. I lost everything-activation key, licensee number, everything! Now I cannot activate my trial version. I need help yesterday. Can some one tell me how to retrieve my information? Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted February 28, 2020 Official Nitronaut Report Share Posted February 28, 2020 Hello @catsun@sbcglobal.net, Thank you for reaching out to us through our Community Forums! To reinstall your Nitro Pro 13, please use our direct installers below: x32 http://install.nitropdf.com/professional_1391155/en/retail/nitro_pro13_ba_x86.msi x64 http://install.nitropdf.com/professional_1391155/en/retail/nitro_pro13_ba_x64.msi If you are not sure which to pick, this will help: https://kb.gonitro.com/knowledgebase#/search/64/000003790 After installation, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activate by entering your serial number (sent to you privately). Thank you for choosing Nitro and I hope this helps! Link to comment Share on other sites More sharing options...
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