catsun@sbcglobal.net 0 Report post Posted February 28, 2020 I had just updated from Nitro 7 to Nitro Pro 13 when my computer crashed. I lost everything-activation key, licensee number, everything! Now I cannot activate my trial version. I need help yesterday. Can some one tell me how to retrieve my information? Share this post Link to post Share on other sites
AllainU 0 Report post Posted February 28, 2020 Hello @catsun@sbcglobal.net, Thank you for reaching out to us through our Community Forums! To reinstall your Nitro Pro 13, please use our direct installers below: x32 http://install.nitropdf.com/professional_1391155/en/retail/nitro_pro13_ba_x86.msi x64 http://install.nitropdf.com/professional_1391155/en/retail/nitro_pro13_ba_x64.msi If you are not sure which to pick, this will help: https://kb.gonitro.com/knowledgebase#/search/64/000003790 After installation, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activate by entering your serial number (sent to you privately). Thank you for choosing Nitro and I hope this helps! Share this post Link to post Share on other sites
