alejandroS 0 Report post Posted February 28, 2020 Installed through all instructions, The license for free trial is already expired once opened. Proceeded to make cloud account with success and still expired trial offer. I have never owned or downloaded nitro 13 on any of my devices. If I could get some help from support that would be great. I almost purchased this product and I would always test something prior to paying for a licence. Is this a bug or some type of error on the licence side of the program? Thank you Very Much, Alejandro S Share this post Link to post Share on other sites
AllainU 0 Report post Posted February 28, 2020 Hello @alejandroS, Thank you for reaching out to us through our Community Forums! In order for me to further assist you with your concern, could you please provide the following?: -The build of your program. You can find this out by clicking on 'About Nitro Pro' under the Help tab (format is 13.X.X.X, e.g. 13.2.3.26) or you can go to Control Panel > Programs and Features. -The Computer ID of your Nitro Pro 13 by referring to this workflow: Thank you very much in advance and I am looking forward to hearing back from you. Share this post Link to post Share on other sites
