Jacob Giem Posted February 28, 2020 Report Share Posted February 28, 2020 Hi, I have Nitro Pro 12 too and have the same problem. Except for me, when I try to reactivate on my old computer it works. The serial number doesn't work on the computer I am trying to use now. Your portal says there are 0 activations and 2 activations are allowed. Thanks, Jake Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted February 28, 2020 Official Nitronaut Report Share Posted February 28, 2020 Hello @Jacob Giem, Thank you for reaching out to us through our Community Forums! On the machine you're having issue activating, I just made an adjustment on your license, so you can now activate your copy of Nitro Pro by going to Help tab > About Nitro Pro > Activate, entering your serial number and clicking Activate. Our record shows you are experiencing an issue activating the license is because the computer that the software was installed on did not generate a proper Computer ID (which is a Nitro-specific ID, which generates a unique Computer ID for each computer that the software is installed on). Instead, a Computer ID of all '0's was generated. Thank you for choosing Nitro and I hope this helps! Link to comment Share on other sites More sharing options...
Jacob Giem Posted February 28, 2020 Author Report Share Posted February 28, 2020 It worked! Thank you Link to comment Share on other sites More sharing options...
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