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Unable to reactivate


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Hi, My Nitro Pro 11 all of a sudden became deactivated.  When I tried reactivating it, I receive an error message stating that "the license number is already used."  This is not the case as it was deactivated from my computer.  Any help you can provide would be greatly appreciated.

Thanks in advance for your help!

Best Regards,

Sonia W

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  • Official Nitronaut

Hello Sonia,

Thank you for contacting us - I'm happy to assist you.

I released your key so you can reactivate. Can you please try again and let me know how that goes?

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