2nd install on laptop not working PRO 13

[John A]

I have Pro 13 bought in Nov 2019 for a Dell desktop.   I bought an HP laptop this week and trying to install the 2nd use. 

It says my serial number is invalid.    Frustrated that there is no phone or chat feature and I have to join a "Community" for help.

I did uninstall, reinstall, etc.   Didn't work.

[Leslie V]

Hello @John A

Thanks for reaching out to us! I am happy to assist you.

Please uninstall the old version of Nitro Pro and install Nitro Pro 13. You can get the correct version 13 installers from this page: 
https://www.gonitro.com/nps/product-details/downloads

After installation, you can activate by opening Nitro, click on the Help tab > About Nitro Pro > Activate and enter your serial number.

Please let me know how that goes.

[John A]

It didnt work.  Error invalid serial number and it wont let me submit a vip ticket for same reason.

 

[Leslie V]

Hello @John A

Please send me the serial number you are trying to use so I can check.

Cheers!

[Leslie V]

Hello John,

The serial number you sent me is a valid version 13 key.

The "invalid serial number" error message you are getting is because of the wrong version installed.

Please uninstall completely and also remove previously downloaded installers of Nitro from your Downloads folder.

Then get the version 13 installer from this page: https://www.gonitro.com/nps/product-details/downloads

Please let me know if you have other questions.

[Jerry]

Thanks. Just anyway of response or directions would be appreciated. Noticed that the frustration of no email contact or chat exist with others. BUT what I do notice is that posting on this forum, you all seem to cover it .  

[Allain Umailin]

Hello @Jerry,

Thank you for reaching out to us through our Community Forums!

To install Nitro Pro 13 on your second machine, please download below direct installers:

x32 http://install.nitropdf.com/professional_13132242/en/retail/nitro_pro13_ba_x86.msi 
x64 http://install.nitropdf.com/professional_13132242/en/retail/nitro_pro13_ba_x64.msi

If you are not sure which to pick, this will help: https://kb.gonitro.com/knowledgebase#/search/64/000003790 

After installation, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activate by entering your serial number.

Please be aware that our ticketing system is the fastest way we can communicate with our customers with Nitro VIP Access (formerly Software Assurance). Otherwise, we recommend utilizing our Knowledge Base site http://kb.gonitro.com/knowledgebase and to post your inquiry to our Community Forums https://community.gonitro.com/ (a page where other customers and Nitro Support team can collaborate and share solutions).

Thank you for choosing Nitro and I hope this helps!