connerp Posted March 3, 2020 Report Share Posted March 3, 2020 Hello, our Nitro 11 was showing as trial expired even though we have an active license. I tried to use the same serial number (license) but it said it was already in use despite us only having one instance of Nitro in use. I tried to use the website link to deactivate nitro 11 (which said we had 2 active licenses which can't be correct) and after doing this it still did not work. Please advise thanks Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted March 3, 2020 Official Nitronaut Report Share Posted March 3, 2020 Hello @connerp Please send me your serial number so I can check. Thanks! Link to comment Share on other sites More sharing options...
Todd M Posted March 3, 2020 Report Share Posted March 3, 2020 I am having an issue with reactivating Nitro 11 with my serial number. Please advise. Thanks. Link to comment Share on other sites More sharing options...
connerp Posted March 5, 2020 Author Report Share Posted March 5, 2020 Hello, I have messaged Leslie V with my serial number but I have not heard back. Is anyone able to help with this issue we are having? It is quite urgent for us. Kind regards, Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted March 5, 2020 Official Nitronaut Report Share Posted March 5, 2020 On 3/4/2020 at 5:21 AM, Todd M said: I am having an issue with reactivating Nitro 11 with my serial number. Please advise. Thanks. Please send me the serial number and a screenshot of the error message so I can check. Thanks! 6 hours ago, connerp said: Hello, I have messaged Leslie V with my serial number but I have not heard back. Is anyone able to help with this issue we are having? It is quite urgent for us. Kind regards, I sent you a response. Thanks! Link to comment Share on other sites More sharing options...
Todd M Posted March 5, 2020 Report Share Posted March 5, 2020 (edited) 4 hours ago, Leslie V. said: Please send me the serial number and a screenshot of the error message so I can check. Thanks! I sent you a response. Thanks! Hello Leslie My serial number is 234600-xxxxxx-xxxxxx I am getting the 23:Error saying it has already been used. I deactivated from a computer and was trying to activate it on another computer. Thanks. Edited March 5, 2020 by AllainU Link to comment Share on other sites More sharing options...
Peter Son Posted March 5, 2020 Report Share Posted March 5, 2020 Hi, I am having the same issue with my Nitro PDF 11 activation. It shows I have 2 licenses available, but when trying to activate, get the same message that all activations have been used. Thanks, Peter Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted March 5, 2020 Official Nitronaut Report Share Posted March 5, 2020 Hello @Todd M, 4 hours ago, Todd M said: Hello Leslie My serial number is 234600-xxxxxx-xxxxxx I am getting the 23:Error saying it has already been used. I deactivated from a computer and was trying to activate it on another computer. Thanks. To further assist you, I just made an adjustment on your license, so you can now activate your copy of Nitro Pro by going to Help tab > About Nitro Pro > Activate, entering your serial number and clicking Activate. Please be aware that Nitro Pro 11 or older are already discontinued as documented in our Sunset Policy: https://www.gonitro.com/support/sunset-policy . With that, support for the discontinued versions are no longer available. If you are interested in upgrading your license to Nitro Pro 13 with VIP Access (formerly Software Assurance), kindly access our Upgrade Portal and enter your Nitro Pro 11 serial number: https://www.gonitro.com/pro/upgrade You should then receive an email confirmation with a new serial number to activate Nitro Pro 13 and to know more about some enhancements and fixes with Nitro Pro 13, please visit our Release Notes page https://www.gonitro.com/nps/product-details/release-notes Thank you for choosing Nitro and I hope this helps! Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted March 5, 2020 Official Nitronaut Report Share Posted March 5, 2020 Hello @peterjson, Thank you for reaching out to us through our Community Forums! Our record shows you are experiencing an issue activating the license is because the computer that the software was installed on did not generate a proper Computer ID (which is a Nitro-specific ID, which generates a unique Computer ID for each computer that the software is installed on). Instead, a Computer ID of all '0's was generated. As mentioned on my previous post, you may upgrade your Nitro Pro 11 to Nitro Pro 13 by entering its serial number in our Upgrade Portal. Please be aware that the issue of licenses that generates null-ID has been fixed in version 13. In addition to that and many other feature improvements, version 13 also contains some important security vulnerabilities fixes that you might want to consider when deciding whether to upgrade to it or not. You can find out more about these fixes here: https://www.gonitro.com/nps/security/updates To know more about some enhancements and fixes with Nitro Pro 13, please visit our Release Notes page https://www.gonitro.com/nps/product-details/release-notes If you prefer working with your Nitro Pro 11, I just made an adjustment on your license, so you can now activate your copy of Nitro Pro by going to Help tab > About Nitro Pro > Activate, entering your serial number and clicking Activate. Thank you for choosing Nitro and I hope this helps! Link to comment Share on other sites More sharing options...
Todd M Posted March 5, 2020 Report Share Posted March 5, 2020 6 minutes ago, AllainU said: Hello @Todd M, To further assist you, I just made an adjustment on your license, so you can now activate your copy of Nitro Pro by going to Help tab > About Nitro Pro > Activate, entering your serial number and clicking Activate. Please be aware that Nitro Pro 11 or older are already discontinued as documented in our Sunset Policy: https://www.gonitro.com/support/sunset-policy . With that, support for the discontinued versions are no longer available. If you are interested in upgrading your license to Nitro Pro 13 with VIP Access (formerly Software Assurance), kindly access our Upgrade Portal and enter your Nitro Pro 11 serial number: https://www.gonitro.com/pro/upgrade You should then receive an email confirmation with a new serial number to activate Nitro Pro 13 and to know more about some enhancements and fixes with Nitro Pro 13, please visit our Release Notes page https://www.gonitro.com/nps/product-details/release-notes Thank you for choosing Nitro and I hope this helps! Thank you! The activation worked. I appreciate your assistance. Link to comment Share on other sites More sharing options...
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