Eli F 0 Report post Posted March 3, 2020 Deactivated from the old machine and even through the activation portal, and still can't activate in my new machine. Can you help? Share this post Link to post Share on other sites
AllainU 0 Report post Posted March 3, 2020 Hello @Eli F, Thank you for reaching out to us through our Community Forums! I just made an adjustment on your license, so you can now activate your copy of Nitro Pro by going to Help tab > About Nitro Pro > Activate, entering your serial number and clicking Activate. Cheers! Share this post Link to post Share on other sites
JPG 0 Report post Posted March 3, 2020 I'm having the same problem. 'Serial number entered does not exist' I bought version 11. Share this post Link to post Share on other sites
Eli F 0 Report post Posted March 3, 2020 great, thanks it worked! Share this post Link to post Share on other sites
AllainU 0 Report post Posted March 3, 2020 Hello @JPG, Thank you for reaching out to us through our Community Forums! Before continuing, please be aware that Nitro Pro 11 or older are already discontinued as documented in our Sunset Policy: https://www.gonitro.com/support/sunset-policy . With that, support for the discontinued versions are no longer available. If you are interested in upgrading your license to Nitro Pro 13 with VIP Access (formerly Software Assurance), kindly access our Upgrade Portal and enter your Nitro Pro 11 serial number: https://www.gonitro.com/pro/upgrade You should then receive an email confirmation with a new serial number to activate Nitro Pro 13 and to know more about some enhancements and fixes with Nitro Pro 13, please visit our Release Notes page https://www.gonitro.com/nps/product-details/release-notes If you prefer staying with an old version, please uninstall what you currently have, reboot your machine and download Nitro Pro 11 installers from this page: https://kb.gonitro.com/knowledgebase#/search/online/000004464 If you are not sure which to pick, this will help: https://kb.gonitro.com/knowledgebase#/search/64/000003790 After installation, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activate by entering your serial number. Thank you for choosing Nitro and I hope this helps! Share this post Link to post Share on other sites
