it pulls up the print queue and says it sent, but nothing gets there

[don m]

I have again upgraded to Nitro pro 12 and have the same issue. it will not print to anything other than default printer.

i am trying to get paper copies and it pulls up the print queue and says it sent,  but nothing gets there.

I had this problem originally on early pro 12 and went back to pro 10.

now am on Nitro Pro 12 version 12.16.3.574 and having same thing.

is there any way to fix Nitro? I would really like to stay with 12, but.

[Allain Umailin]

Hello @don m,

Thank you for reaching out to us through our Community Forums and our sincere apologies for this inconvenience.

For me to better assist you on troubleshooting this issue, could you please provide me with the following?:

-Are you printing PDF files to a physical printer? What is the exact make / model of your device? Is it by any chance using a PCL or a PostScript driver?

-Have you installed Nitro Pro 12 on a physical machine or virtual?

Thank you very much in advance and I am looking forward to hearing back from you. 

[don m]

I have nitro on my dell precision laptop with windows 10.

using nitro 10 always was default for pdf use. the home printer is an HP Laserjet MFP M175 PCL6.

i always had one of the .pdf printers as default and could select the HP for hard copy with no problems.

now with 12 (and also with the early version of 12 i originally updated to) I can select to print for hard copy and it says it has sent the job

to the printer, but nothing goes to paper.

I needed to update from Nitro 10 to 12 to get the faster response times and more features.

[Allain Umailin]

Hello @don m,

Thank you for this information and to further troubleshoot this, please refer to these steps:

1. Clear the content of the directory under C:\users\your_username\Appdata\local\temp. For whatever reason, not all temp files automatically remove themselves and is NOT usually caused by Nitro Pro files. Kindly note Appdata folder is hidden and to unhide it, please refer to this article https://cybertext.wordpress.com/2012/05/29/cant-see-the-appdata-folder/

2. Download and run our Clean Up utility to uninstall your Nitro Pro: http://install.nitropdf.com/professional_1391155/install-cleanup/install-cleanup.zip 

NOTE: This clean-up tool will erase any existing signature files within Nitro so please save them to another location before using the clean-up tool in order to keep them. Please see this link for backing up custom stamps/signatures: https://kb.gonitro.com/knowledgebase#/search/stamps/000004307 

3. Please clear all your downloads folder or delete all downloaded Nitro installers. This step is important because we noticed that if you are saving all the installers and you download them in the same folder (like the downloads folder), the EXE can pick up any MSI installer in that folder and you may pick-up one of the older builds instead of the newly downloaded package.

4. Download and install Nitro Pro 12.16 using below offline installers:

x32 http://install.nitropdf.com/professional_12163574/en/retail/nitro_pro12_ba_x86.msi
x64 http://install.nitropdf.com/professional_12163574/en/retail/nitro_pro12_ba_x64.msi

If you are not sure which to pick, this will help: https://kb.gonitro.com/knowledgebase#/search/64/000003790 

5. After installation, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activate by entering your serial number
 
Thank you very much in advance and I am looking forward to hearing back from you. 

[don m]

I did all that and it worked for about ONE week.

Now it is back to screwing up the print jobs AGAIN.

I am again ready to Uninstall 12 and go back to nitro pro 10 which worked.

 

 

Don Marvin

Dhm Consulting