hardytan Posted March 3, 2020 Report Share Posted March 3, 2020 I used your little deactivation tool and activate thing, it's useless. I've had this product for going on two years, and realizing that I never had anyone respond to my issues. What gives? I know I paid for Pro, but I never was able to get it working, and have been putting off contacting you folks ever since. Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted March 3, 2020 Official Nitronaut Report Share Posted March 3, 2020 Hello @hardytan, Thank you for reaching out to us through our Community Forums and our sincere apologies for this inconvenience. To further assist you, are you receiving any error message when activating your Nitro Pro 12? If yes, could you please provide the exact error message after entering its serial number? I have also checked your account and did not find any cases submitted. May I ask if you used a different email address when you reached out to us? Thank you very much in advance and I am looking forward to hearing back from you. Link to comment Share on other sites More sharing options...
hardytan Posted March 5, 2020 Author Report Share Posted March 5, 2020 yes, it just says that the serial number entered does not exist, and to contact support. No I did not use a different email. This would explain why nobody responded. I did it through the website contact form. Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted March 5, 2020 Official Nitronaut Report Share Posted March 5, 2020 Hello @hardytan, Please be informed that 'The serial number entered does not exist' means the serial number you are trying to activate is for a different version of Nitro Pro. Looks like we need to uninstall the current version of Nitro Pro on your computer and install Nitro Pro 12. We then activate it using your serial number. Kindly follow these steps: 1. Uninstall Nitro Pro from your computer by going to Control Panel > Programs > Programs and Features then reboot the machine. 2. Please clear all your downloads folder or delete all downloaded Nitro installers. This step is important because we noticed that if you are saving all the installers and you download them in the same folder (like the downloads folder), the EXE can pick up any MSI installer in that folder and you may pick-up one of the older builds instead of the newly downloaded package. 3. Download your Nitro Pro 12 using these offline link/s: x32 http://install.nitropdf.com/professional_12163574/en/retail/nitro_pro12_ba_x86.msi x64 http://install.nitropdf.com/professional_12163574/en/retail/nitro_pro12_ba_x64.msi If you are unsure if your machine is using 32 or 64-bit, please refer to this link: https://kb.gonitro.com/knowledgebase/#/search/64/000003790 4. After installation, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activation and entering your serial number. Thank you for choosing Nitro and I hope this helps! Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now