nitrouser456b Posted March 3, 2020 Report Share Posted March 3, 2020 I deactivated my license on my old computer and on the portal. When I try to activate it on my new computer it says that there is no such license number. Can you help? Link to comment Share on other sites More sharing options...
nitrouser456b Posted March 3, 2020 Author Report Share Posted March 3, 2020 hello? Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted March 3, 2020 Official Nitronaut Report Share Posted March 3, 2020 Hello @nitrouser456b, Thank you for reaching out to us through our Community Forums! In order to further assist you, could you please provide a screenshot of your 'About Nitro Pro' window under Help tab? Also, a screenshot of the error message you have received after entering your serial number. To send them via private message, hover your mouse on top of my name 'AllainU' and select 'Message'. To find out how to take a screen shot, check out this link: https://kb.gonitro.com/knowledgebase/#/search/screen/000004108 Thank you very much in advance and I am looking forward to hearing back from you. Link to comment Share on other sites More sharing options...
William Guice Posted March 4, 2020 Report Share Posted March 4, 2020 I had to install a new hard drive and deactivated my Nitro Pro on the original hard drive and the website. When I installed Nitro Pro on the new hard drive it does not let me enter the activation code. I would appreciate your help. Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted March 4, 2020 Official Nitronaut Report Share Posted March 4, 2020 Hello @nitrouser456b, Thank you for the private message. Before continuing, please be aware that Nitro Pro 11 or older are already discontinued as documented in our Sunset Policy: https://www.gonitro.com/support/sunset-policy . With that, support for the discontinued versions are no longer available. As a courtesy, If you are interested in upgrading your license to Nitro Pro 13 with VIP Access (formerly Software Assurance), kindly access our Upgrade Portal and enter your Nitro Pro 11 serial number: https://www.gonitro.com/pro/upgrade You should then receive an email confirmation with a new serial number to activate Nitro Pro 13 and to know more about some enhancements and fixes with Nitro Pro 13, please visit our Release Notes page https://www.gonitro.com/nps/product-details/release-notes If you prefer staying with an old version, kindly uninstall Nitro Pro 13, reboot your machine and download Nitro Pro 11 installers from this page: https://kb.gonitro.com/knowledgebase#/search/online/000004464 If you are not sure which to pick, this will help: https://kb.gonitro.com/knowledgebase#/search/64/000003790 After installation, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activate by entering your serial number. Thank you for choosing Nitro and I hope this helps! Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted March 4, 2020 Official Nitronaut Report Share Posted March 4, 2020 Hello @WTG, Thank you for reaching out to us through our Community Forums! Since I am unable to pull-up your account, could you please provide the serial number of your Nitro Pro? Also, a screenshot of the error message you have received after entering your serial number. To send them via private message, hover your mouse on top of my name 'AllainU' and select 'Message'. To find out how to take a screen shot, check out this link: https://kb.gonitro.com/knowledgebase/#/search/screen/000004108 Thank you very much in advance and I am looking forward to hearing back from you. Link to comment Share on other sites More sharing options...
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