Nitro 12, How to disable Automatic Upgrade

[mul-t-lock 0]

Hello

My licensed Nitro 12 automatically upgrades  to 13 and loosing license.

I can not find the way to disable automatic upgrade.

Need your help please.

 

[AllainU 0]

Hello @mul-t-lock,

Thank you for reaching out to us through our Community Forums!

Is your machine part of a domain? If yes, I believe your IT Admin may have placed a Group Policy (GPO) and attached the Nitro Pro 13 MSI installer somewhere. This has happened to one of my case before and it was fixed after removing that MSI package.

I also had another case where a Shavlik program is the culprit. It's a patching software that scans their computers and will push out updates to computers and the software therein it finds that need updating. If you have such software installed, Nitro Pro could be listed there to keep it updated.

Another patching software we have encountered are:
-GFI LanGuard
-F-Secure

Thank you very much in advance and I am looking forward to hearing back from you.