My old computer has been stole

[Joe0121]

Hi,

my laptop has been stolen, I have now got a new one but it is not letting me deactivate it from my old computer to allow me to install it 

[Allain Umailin]

Hello @Joe0121,

Thank you for reaching out to us through our Community Forums!

I am afraid I am unable to find a purchase under your name or email address. In order to help you with your request, can you please provide the following information for me?

-The full name and address of the purchaser
-The email address used to purchase Nitro Pro.
-A copy of the order invoice.

To send them via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

Thank you very much in advance and I am looking forward to hearing back from you.

[Allain Umailin]

Hello @Joe0121,

Thank you for the private message.

If you are having issue installing Nitro Pro 13, please clear all your downloads folder or delete all downloaded Nitro installers. This step is important because we noticed that if you are saving all the installers and you download them in the same folder (like the downloads folder), the EXE can pick up any MSI installer in that folder and you may pick-up one of the older builds instead of the newly downloaded package.

Then download and install Nitro Pro 13.13 using below offline installers:

x32 http://install.nitropdf.com/professional_13132242/en/retail/nitro_pro13_ba_x86.msi 
x64 http://install.nitropdf.com/professional_13132242/en/retail/nitro_pro13_ba_x64.msi

If you are not sure which to pick, this will help:  https://kb.gonitro.com/knowledgebase#/search/64/000003790

An adjustment has been made so please activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activate by entering your serial number.

Thank you for choosing Nitro and I hope this helps!