Nitrov7 "serial number does not exist"

[Gab]

Hi I purchased v7 back in 2013. I'm trying to install it on my Surface Pro and I get an error "the serial number does not exist". Please help. Thanks.

[Leslie V]

Hello @Gab

Please send me the v7 key so I can check.

Thanks!

[Gab]

I sent you the key last week. Did you receive it?

[Leslie V]

Hello @Gab

Your serial number is a valid Nitro Pro 7 serial number. You have to make sure to install the correct version so you won't get that error message.

You can find the version 7 installer from here: https://kb.gonitro.com/knowledgebase#/search/installer/000004464

I hope that helps!

[Gab]

I installed Pro 7 and the create PDF and Combine features are not working.

I get the following message:

There was a problem converting one or more of the selected source files to PDF. Nitro Pro was unable to combine these files.

I had installed a trial of the new Pro which had expired. I thought maybe that was causing the error. I wasn't able to uninstall it through the regular method. I was finally able to delete some files but don't think I got rid of everything. THIS IS VERY FRUSTRATING!!!!!

I know the source files are not the issue because the Pro version on my desktop combines the files no problem.

[Gab]

I haven't received a response to my query of March 22. Can I expect one soon?

[Leslie V]

Hello Gab,

Unfortunately we no longer support Nitro Pro 7.
It has been discontinued as documented in our Sunset Policy: https://www.gonitro.com/nps/product-details/sunset-policy

If you would like to trial our latest product, Nitro Pro 13, you can download it from here: https://www.gonitro.com/pro/try
It will run as a full featured product for 14 days! After that, if you choose not to purchase it, you can still use it as a PDF Reader.
You can learn all about some of the features here: https://www.gonitro.com/resources/videos
 

[Gab]

I installed Nitro 13 trial and I believe that's why I'm getting the error now that I have installed Nitro 7. I believe there is some file on my computer from the Nitro 13 install that is preventing the Nitro 7 serial number key from working. Please escalate this concern. I don't think this is a Nitro 7 issue, I believe it is a Nitro 13 install issue. For some reason something is not getting deleted when I uninstall Nitro 13 and that is preventing the Nitro 7 from working properly.