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Nitrov7 "serial number does not exist"


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Hi I purchased v7 back in 2013. I'm trying to install it on my Surface Pro and I get an error "the serial number does not exist". Please help. Thanks.

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  • 2 weeks later...

I installed Pro 7 and the create PDF and Combine features are not working.

I get the following message:

There was a problem converting one or more of the selected source files to PDF. Nitro Pro was unable to combine these files.

I had installed a trial of the new Pro which had expired. I thought maybe that was causing the error. I wasn't able to uninstall it through the regular method. I was finally able to delete some files but don't think I got rid of everything. THIS IS VERY FRUSTRATING!!!!!

I know the source files are not the issue because the Pro version on my desktop combines the files no problem.

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  • 4 weeks later...
  • Official Nitronaut

Hello Gab,

Unfortunately we no longer support Nitro Pro 7.
It has been discontinued as documented in our Sunset Policy: https://www.gonitro.com/nps/product-details/sunset-policy

If you would like to trial our latest product, Nitro Pro 13, you can download it from here: https://www.gonitro.com/pro/try
It will run as a full featured product for 14 days! After that, if you choose not to purchase it, you can still use it as a PDF Reader.
You can learn all about some of the features here: https://www.gonitro.com/resources/videos

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I installed Nitro 13 trial and I believe that's why I'm getting the error now that I have installed Nitro 7. I believe there is some file on my computer from the Nitro 13 install that is preventing the Nitro 7 serial number key from working. Please escalate this concern. I don't think this is a Nitro 7 issue, I believe it is a Nitro 13 install issue. For some reason something is not getting deleted when I uninstall Nitro 13 and that is preventing the Nitro 7 from working properly.

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