Unable to activate on new computer

[Caron Katz]

I got a new computer, and was trying to bring my subscription over from my old computer.  I am using Nitro 9.  When I enter the serial number, 234601-xxxxxx-xxxxxx, it says it is not valid.  But, when I try to validate it on your website, it comes up as active.

Edited March 9, 2020 by AllainU

[Allain Umailin]

Hello @Caron,

Thank you for reaching out to us through our Community Forums!

Before continuing, please be aware that Nitro Pro 11 or older are already discontinued as documented in our Sunset Policy: https://www.gonitro.com/support/sunset-policy . With that, support for the discontinued versions are no longer available.  

If you are interested in upgrading your license to Nitro Pro 13 with VIP Access (formerly Software Assurance), kindly access our Upgrade Portal and enter your Nitro Pro 9 serial number: https://www.gonitro.com/pro/upgrade 

You should then receive an email confirmation with a new serial number to activate Nitro Pro 13 and to know more about some enhancements and fixes with Nitro Pro 13, please visit our Release Notes page https://www.gonitro.com/nps/product-details/release-notes 

 

However if you prefer working with an older build, as a courtesy, please uninstall the program you have installed, reboot your machine and download Nitro Pro 9 installers from this page: 
https://kb.gonitro.com/knowledgebase#/search/online/000004464 

If you are not sure which to pick, this will help: https://kb.gonitro.com/knowledgebase#/search/64/000003790 

After installation, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activate by entering your serial number.

Thank you for choosing Nitro and I hope this helps!